❓ Frequently Asked Questions (FAQ)
Welcome to the BuySell237 Help Center! Below are answers to the most common questions from our users. If you need more help, feel free to [Contact Us].
🔧 General
Q1: What is BuySell237?
BuySell237 is a Cameroonian online marketplace where users can post classified ads to buy, sell, or promote goods and services locally and nationwide.
Q2: Is it free to use?
Yes! You can post ads for free. We also offer premium ad options to boost your visibility and sell faster.
Q3: How do I create an account?
Click “Sign Up” and register using your phone number or email. You’ll get instant access to your dashboard to start posting ads.
📝 Posting Ads
Q4: How do I post an ad?
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Log in to your account
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Click "Post an Ad"
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Choose a category, fill in your details, add photos, and publish
Q5: How long does it take for my ad to go live?
Most ads are published immediately after review. If flagged for moderation, it may take up to 30 minutes.
Q6: Can I edit or delete my ad after posting?
Yes! Go to your dashboard, select the ad, and choose Edit or Delete anytime.
💰 Payments & Premium Ads
Q7: What are premium ads?
Premium ads (like Featured Ads or Top Ads) give your listings more visibility by showing them at the top of search results or on the homepage.
Q8: How do I pay for a premium ad?
You can pay securely via MTN Mobile Money, Orange Money, or Bank Transfer. Details are shown at checkout.
Q9: Are payments refundable?
No. Payments for ad promotions are non-refundable once the ad is approved and active.
📦 Buying & Selling
Q10: How do I contact a seller?
Open the ad, and use the phone number, WhatsApp, or message button to contact the seller directly.
Q11: Is BuySell237 involved in transactions?
No. We are not involved in buying, selling, or delivery. Always meet in public places, verify the item, and pay securely.
🛡️ Safety
Q12: How can I avoid scams?
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Never send money before seeing the item
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Meet in safe, public places
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Report any suspicious ads to us immediately
Q13: What should I do if I see a fake or scam ad?
Click the “Report Ad” button or contact our team with the ad link.
🏪 Business & Stores
Q14: How can I open a store on BuySell237?
Upgrade to a Business/Store Plan to get your own branded store with multiple ads, logo, and profile.
Q15: Can I list many items at once?
Yes! Our Business Plans allow multiple listings, perfect for dealers, agencies, and service providers.
🔧 Support
Q16: I forgot my password. What should I do?
Click on “Forgot Password” at login and follow the instructions to reset it.
Q17: How can I contact support?
Use our [Contact Us] page or message us directly via WhatsApp for faster assistance.